There will be no extra charge for waiting time if we pick you up from the airport and your flight is delayed. However, if we pick you up from a different location like your home, office, hotel, club, or restaurant, there will be a charge of $10.00 for every 15 minutes of waiting time.
If you need to make any changes to your pickup time, please let us know at least 24 hours in advance. If you don’t notify us in time, we will charge you 25% of the base fare as a fee for rescheduling.
For local pickups and drop-offs, we also require 24 hours’ notice for any cancellations. If you are crossing the border, we need 48 hours’ notice. If you cancel without giving us enough notice, we will charge you 50% of the base fare as a cancellation fee.
If you cancel a scheduled pickup at the time of the pickup, we will charge you the full fare plus taxes as a last-minute cancellation fee.
If you don’t show up for your pickup without informing us, we will charge you the full fare plus taxes.
